Last Updated: 01/02/2026

These Terms and Conditions ("Terms") govern your use of the Orvu website and services provided by Morgan Lewis-Pritchard trading as Orvu ("we," "us," "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

Terms & Conditions

1. Services

Orvu provides website design and development, SEO optimisation, digital marketing, project management, portal development, data analytics, and business consulting services. Specific service details, timelines, and deliverables will be outlined in individual project agreements or statements of work.

2. Client Responsibilities

2.1 Content and Materials Clients must provide all necessary content, materials, and information required for project completion in a timely manner. Delays in providing materials may affect project timelines.

2.2 Approvals Clients are responsible for reviewing and approving work at designated project milestones. Failure to provide feedback within agreed timeframes will be considered approval.

2.3 Accuracy Clients warrant that all information, content, and materials provided are accurate, complete, and do not infringe on third-party rights.

3. Payment Terms

3.1 Invoicing Payment terms will be specified in individual project agreements. Generally, projects require a deposit before commencement with remaining payments due at specified milestones.

3.2 Late Payments Late payments may incur additional charges and may result in suspension of services until payment is received.

3.3 Refunds Refund policies vary by service type and will be detailed in individual agreements. Generally, work completed to satisfaction is non-refundable.

4. Intellectual Property

4.1 Client Content Clients retain ownership of all content, logos, trademarks, and materials provided to us.

4.2 Developed Work Upon full payment, clients receive ownership of custom-developed websites and materials, excluding any third-party components, plugins, or frameworks which remain subject to their respective licenses.

4.3 Our IP We retain ownership of our methodologies, processes, templates, and any pre-existing intellectual property.

5. Warranties and Limitations

5.1 Service Warranty We warrant that services will be performed with reasonable care and skill in accordance with industry standards.

5.2 Technical Limitations We do not warrant that websites will be error-free, uninterrupted, or compatible with all browsers or devices, though we strive for optimal performance.

5.3 Third-Party Services We are not responsible for the performance, availability, or policies of third-party services, hosting providers, or platforms.

6. Limitation of Liability

Our total liability for any claim related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We shall not be liable for any indirect, consequential, or incidental damages.

7. Confidentiality

We maintain strict confidentiality regarding all client information and projects. We will not disclose confidential information without prior written consent, except as required by law.

8. Termination

Either party may terminate services with written notice. Upon termination, payment is due for all work completed to date. Termination does not affect accrued rights and obligations.

9. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of nature, government actions, or technical failures.

10. Website Use Terms

10.1 Acceptable Use Users must not use our website for any unlawful purpose or in any way that could damage, disable, or impair our services.

10.2 Content Accuracy While we strive for accuracy, we make no warranties regarding the completeness or accuracy of website content.

10.3 Links Our website may contain links to third-party websites. We are not responsible for the content or practices of linked sites.

11. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Amendments

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.e

Data Security

We implement security measures to protect your information from unauthorized access.

15. Contact Information

For questions regarding these Terms, please contact:

Morgan Lewis-Pritchard
Email: info@orvu.co.uk

Privacy policy

1. Introduction

This Privacy Policy explains how Orvu, operated by Morgan Lewis-Pritchard ("we," "us," "our"), collects, uses, and protects your personal information when you visit our website or engage our services. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide Directly

• Contact details (name, email address, phone number, postal address)

• Business information (company name, job title, industry)

• Project requirements and specifications

• Content, images, and materials for your projects

• Payment and billing information

• Communications with us (emails, messages, meeting notes)

2.2 Information Collected Automatically

• Website usage data (pages visited, time spent, browser type)

• IP addresses and device information

• Cookies and similar tracking technologies

• Server logs and technical diagnostics

2.3 Information from Third Parties

• Social media profiles (when you interact with our social pages)

• Business directories and professional networks

• Referral information from existing clients or partners
  
  

3. How We Use Your Information

3.1 Service Delivery

• Providing website design, development, SEO, and consulting services

• Managing projects and communicating about progress

• Delivering finished products and ongoing support

• Processing payments and maintaining accounts

3.2 Business Operations

• Responding to inquiries and providing customer support

• Improving our services and website functionality

• Marketing our services (with your consent where required)

• Maintaining business records and legal compliance

3.3 Legal Requirements

• Complying with legal obligations and regulations

• Protecting our rights and preventing fraud

• Responding to legal requests and court orders
  
  

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our service agreements with you

• Legitimate Interest: To operate our business and improve our services

• Consent: For marketing communications and non-essential cookies

• Legal Obligation: To comply with applicable laws and regulations
  
  

5. Data Sharing and Disclosure

5.1 Service Providers We may share information with trusted third parties who assist us in:

• Web hosting and technical infrastructure

• Payment processing and billing

• Email marketing and communications

• Analytics and website optimization

• Professional services (legal, accounting)

5.2 Business Transfers Information may be transferred in connection with business acquisitions, mergers, or asset sales.
5.3 Legal Requirements We may disclose information when required by law, legal process, or to protect rights and safety.
5.4 No Sale of Data We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

6.1 Security Measures

• Encryption of data in transit and at rest

• Secure hosting environments and regular backups

• Access controls and authentication systems

• Regular security assessments and updates

• Staff training on data protection practices

6.2 Data Breach Response In the event of a data breach, we will notify affected individuals and relevant authorities as required by law, typically within 72 hours of discovery.

7. Data Retention

7.1 Client Data

• Active client information: Retained for the duration of our relationship plus 7 years for legal/tax purposes

• Project files and communications: Retained for 3 years after project completion

• Financial records: Retained for 7 years as required by UK law

7.2 Marketing Data

• Newsletter subscribers: Until you unsubscribe

• Website analytics: Aggregated data retained indefinitely, personal data for 26 months
  
  

8. Your Rights

Under UK data protection law, you have the right to:
8.1 Access: Request copies of your personal data 8.2 Rectification: Correct inaccurate or incomplete information 8.3 Erasure: Request deletion of your data (subject to legal requirements) 8.4 Restriction: Limit how we process your data 8.5 Portability: Receive your data in a portable format 8.6 Objection: Object to processing based on legitimate interests 8.7 Withdraw Consent: Remove consent for marketing or non-essential processing
To exercise these rights, contact us using the details in Section 12.

9. Cookies and Tracking

9.1 Essential Cookies We use necessary cookies for website functionality, security, and service delivery.
9.2 Analytics Cookies With your consent, we use Google Analytics and similar tools to understand website usage and improve our services.
9.3 Marketing Cookies We may use cookies for remarketing and advertising purposes with your explicit consent.
9.4 Cookie Management You can control cookie preferences through your browser settings or our cookie consent banner.

10. International Transfers

10.1 Data Location Your data is primarily processed within the UK and EU. Any transfers outside these regions will be protected by appropriate safeguards such as:

• Adequacy decisions by the UK government

• Standard Contractual Clauses

• Certification schemes or codes of conduct
  
  

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. Contact Information

Data Controller: Morgan Lewis-Pritchard trading as Orvu
Contact Details:

• Email: info@orvu.co.uk
  
  
  

Data Protection Queries: For privacy-related questions or to exercise your rights, contact us using the above details with "Data Protection Query" in the subject line.
Supervisory Authority: If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or website notice. The "Last Updated" date indicates when changes were last made.

14. Specific Service Privacy Notices
14.1 Website Development Projects Client content and materials are handled with strict confidentiality. We may retain copies for quality assurance and legal protection but will not use client content for other purposes without permission.
14.2 SEO and Marketing Services Analytics and performance data may be collected from client websites to measure campaign effectiveness. This data is used solely for service delivery and reporting.
14.3 Business Consulting All business information shared during consultations is treated as confidential and used only to provide the requested services.
This Privacy Policy is effective as of the date last updated above and applies to all information collected by Orvu.

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Your Rights Continued:

You can opt-out of marketing communications or request to access, update, or delete your personal data at any time.